Most people will agree that routine phone calls can be an unwelcome distraction to our days and disrupt our focus from more important tasks. One business that has resolved this problem is Infinitus, which enables companies to automate their business communications.
Jain explains the value in automating these processes provide, as in January alone, Infinitus ‘made more than 75,000 calls on behalf of over 12,500 healthcare providers’ offices.’
The startup was founded in 2019 by childhood friends Ankit Jain and Shyam Rajagopalan with the goal of automating routine processes in healthcare and reducing the number of calls providers receive. The concept for Infinitus was envisioned when Ankit, previously Director of Engineering at Google and exited founder, was having a conversation with his wife who worked in healthcare operations and she suggested applying technology such as speech recognition and NLP within healthcare, to reduce time and costs within the industry. Ankit was also the program lead for the startup leadership program in the Valley.
Infinitus estimates that in the US alone, almost 900 million calls are made a year, around issues such as asking for information or checking on the status of a process. This eats up almost 5 hours in a day and results in a backlog of work for healthcare professionals, who already have a lot on their hands. This can also have more serious consequences, such as a delay in treatments and extra admin within the healthcare system. Infinitus has worked with a range of companies from those in the Fortune 100 to startups and volunteer efforts, helping them automate their ‘off the screen back office operations’ and reduce backlog. Jain explains the value in automating these processes provide, as in January alone, Infinitus ‘made more than 75,000 calls on behalf of over 12,500 healthcare providers’ offices.’ Using Voice RPA, Infinitus is able to automate such routine calls in order to free up time for professionals so that they are able to focus their efforts where it is most valuable. In February 2021, Infinitus raised $21.4m in Seed and Series A funding from investors Kleiner Perkins and Coatue Management.
As healthcare systems all over the world are increasingly stretched for time and resources, the work that Infinitus does will be instrumental in assisting healthcare providers deliver care to those who need it and spend their time effectively. Recently, the company has also automated calls to 2500 pharmacies to check on the availability of Covid-19 vaccines. With the funding they have now received, Infinitus plans to further develop their technology and expand the provision of their services.